FAQ's
Earring Care Instructions
Please care for the earrings by removing them before swimming or showering and store them out of direct sunlight in a cool and dry place.
Warning: Choking hazard-small parts, not for children under 3 yrs.
Love Our Product
Contact us for wholesale information and pricing.
Returns and Exchanges
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Color may differ slightly due to monitor settings. Please make sure that you double-check your mailing address before your purchase.
- Please consider that due to hygienic concerns we don't issue a refund based on change of mind.
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Returned items must not of been used or worn
To initiate a return or exchange, please complete the following steps:
- Login to our online return portal using your email address and order ID
- Choose the products you wish to return or exchange from your order
- Print your prepaid shipping label that you will receive by email
- Send all items back to us using the label provided
Additional Information:
- If the product is damaged or lost in the shipping process please contact Candi Cove Designs.
- For any additional questions contact Candi Cove Designs by emailing candi@candicovedesigns.com
